terms and conditions

Effective Date: 03/07/2025

Welcome to Rosa Studio UK. By placing an order through our website (www.rosastudio.co.uk), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. about us

Rosa Studio is a small design studio based in London offering bespoke and semi-custom wedding stationery. All designs are created with care and printed on high-quality materials.

2. products & personalisation

All stationery items are made to order. Personalised items (such as Save the Dates, Invitations, etc.) are customised based on the information you provide during checkout. Please ensure all spelling, dates, and other details are accurate, as we are not responsible for errors provided by the customer.

3. Order process

Once you place an order, you will receive a confirmation email. For personalised items, we will send you a digital proof within 2 working days. You must approve the design before printing begins.

Printing only starts once your approval has been received. Any delays in approval will affect the final delivery timeline.

4. pricing & payment

All prices are listed in GBP. Payment is due at checkout. We accept all major credit cards and payment via Squarespace Payment.

Prices are subject to change at any time, but changes will not affect orders already placed.

5. delivery

We currently ship within the UK only. Shipping times may vary depending on the destination and time of year.

You’ll receive a digital proof within 2 working days of ordering. Once approved, printing and delivery typically takes 10–12 working days.

We are not responsible for delays caused by couriers or incorrect delivery information.

6. returns & cancellations

Due to the personalised nature of our products, we do not accept returns on customised items. Please review your digital proof carefully before approval.

Sample products (not personalised) may be returned within 14 days if unused and in original condition. Return shipping costs are the responsibility of the customer.

If your order arrives damaged or there is an issue with the quality, please contact us at hello@rosastudio.co.uk within 7 days of delivery, including your order number and clear photos of the issue. We’ll do our best to resolve it promptly.

7. copyright & usage

All designs, artwork, and text on this website are the property of Rosa Studio UK. You may not copy, reproduce, or use any part of our designs or images without prior written consent.

8. limitation of liability

We are not liable for any indirect or consequential loss or damage. Our liability is limited to the cost of the product purchased.

9. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. contact

If you have any questions, please contact us at hello@rosastudio.co.uk.